Changes and returns
Returns
The deadline to make a return is up to 14 days from the date of receipt of the order.
- For orders made from the Peninsula and the Balearic Islands:
The client will send an email to info@teteymartina.com informing about the item they wish to return up to máximo 14 dí14 days after receiving their order.
Teté & Martina will respond to their email informing them of the date of withdrawal of the package. The cost of the return will be borne by the customer. The cost is €6.00 and will be deducted from the amount to be returned. - For other orders:
The client will send an email informing of the return up to 7 days after receiving their order to info@teteymartina.com and send the return to the following address on your own, assuming the shipping costs. The return must be received at our address up to 15 days after receiving the order.
The address is Teté & Martina, C/Escoriaza y Fabro, 1 4ºD 50010 Zaragoza (Spain).
Make sure the items are returned new, unused and with all the tags. Returns that do not comply with our policy will not be accepted and will be returned to the customer. Teté & Martina reserves the right to refuse returns which have been communicated or sent after the deadline, or items that are not in the same conditions as when they were received.
Once that it is verified that the returned item is in perfect condition, the corresponding amount will be returned on the card with which the purchase was made with.
Changes
If you wish to change an item purchased through the website, you must request such change by writing an email to info@teteymartina.com, stating your order number, up to 7 days after receiving your order. Teté & Martina will answer the email informing you about the date of withdrawal of the package and, also, informing you of the postage cost of the change should any be.